EXCHANGE AND PRODUCTS RETURN

Devolução de Produtos

Any order contract done at the online store FATIMA SOUVENIRS can be freely terminated in accordance with Article 10 of Decree-Law nº 24/2014 of 14 February (Portugal), and it is the Customer who should bear the costs of returning the products, independently of being resident in Portugal or any other country outside the national territory. To do this, the Customer must return the product (s) in the exactly same condition as received within 14 days from the date of receipt, and to do so, before he must contact our Customer Service.

The online store FATIMA SOUVENIRS does not accept any return of products sent to our address with cash on delivery. We commit to reimburse the Client within 14 days of the resolution communication date according to the Article 12 of Decree-Law nº 24/2014 of 14 February (Portugal), or the next business day after receiving the return product, whichever one that occurs last.