Purchase Terms and Conditions

Here you can find a summary of the purchase terms and conditions of fatimasouvenirs.com online store
For more information you can contact us.

INTRODUCTION

The present conditions (named «PURCHASE TERMS AND CONDITIONS») rule the commercial relations between the FATIMA SOUVENIRS online store and anyone who wishes to place an order through the site www.fatimasouvenirs.com, hereafter referred as "Customer".

Prior to any transaction, the Customer confirms that he has read and expressly declares to accept these conditions when selecting the option "I agree and accept unconditionally the purchase terms and conditions".


1. OBJECT

The present purchase terms and conditions have as object to provide and define all the information that the Costumer will need to place an order, the different payment options and delivery solutions.

2.PURCHASE ORDER

To place an order on www.fatimasouvenirs.com site, it is necessary the buyer to be registered as Costumer of the online store FATIMA SOUVENIRS, indicating correctly all the necessary data for this purpose in the online form. Once registered, Costumer will only need to add the desired products to the shopping cart, following every step of purchase until the order is confirmed with success.

HOW TO ORDER:

  • a) Once registered, the Costumer, can navigate through the FATIMA SOUVENIRS online store pages, find the products he is interested to purchase and add them to the shopping cart by clicking "Add to Cart", once all desired products are chosen, just need to click CHECK OUT;
  • b) Then, the Costumer should select the shipping option of his convenience, if more than one available;
  • c) Clicking Next, the Costumer should select the delivery address where he wants to receive the order;
  • d) On next step, Costumer should select the preferred payment option and after verifying all the order details, costumer should confirm the order clicking "Place my Order";
  • e) After placing the order, the Costumer will receive an automatic email confirming the transaction. This order confirmation should be printed or saved for future reference. If the data is not correct, the Costumer should contact FATIMA SOUVENIRS to do the needed changes.
  • f) In case of nonpayment, default or failure to confirm the Purchase Terms and Conditions, FATIMA SOUVENIRS, reserves the right to not accept the Customer's order or cancel it, even after the automatic confirmation.

FATIMA SOUVENIRS reserves its right to refuse any order for any reason (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for any damages or costs:
 

       - The product is no longer available in stock;

       - Customer / billing information is not correct;

       - The order is identified as incorrect or susceptible of fraud;

       - When it is not possible to deliver the order in the given delivery address;

       - If there is an error with product pricing or incorrect shipping costs;

In any of these situations resulting in a order cancellation, the amount paid by the customer will be refunded.
 

 
3. DELIVERY 
 
FATIMA SOUVENIRS offers several shipping options, whether to Portugal or worldwide. These options are presented to the costumer during Checkout process and may vary according to the weight of the order and delivery address. To have one idea of the different shipping options available, just click: Shipping Costs.
 
In order to see the shipping costs, you should add the products you are interested to the shopping cart and do the Checkout. After just proceed forward clicking on next button and you will be able to see the shipping costs at the SHIPPING page. 
 
 4. PAYMENT AND ORDER CONFIRMATION 

The order will only be confirmed after receiving the payment through the available payment solutions.
 
We have available the following payment options:
 

       a) Credit Card (Visa, MasterCard, Carte Bleu) through HIPAY our PayPal service;

       b) PayPal;

       c) Bank Transfer;

       d) Cash on Delivery (only available for Portugal);

       e) Boleto Bancário (Brazil) through HIPAY service;

After confirmation of receipt of payment, and within twenty-four hours, you will be sent an email confirming the order. The email will be sent to the email address indicated by the Customer at the time of registration in our online store.

 5. PRICES
 
All prices shown shall be understood as Euros, with taxes and fees included, considering the VAT tax applicable in Portugal at the time of the order.

 6. EXCHANGE AND RETURN OF PRODUCTS

Any order contract done at the online store FATIMA SOUVENIRS can be freely terminated in accordance with Article 10 of Decree-Law nº 24/2014 of 14 February (Portugal), and it is the Customer who should bear the costs of returning the products, independently of being resident in Portugal or any other country outside the national territory. To do this, the Customer must return the product (s) in the exactly same condition as received within 14 days from the date of receipt, and to do so, before he must contact our Customer Service.
 
The online store FATIMA SOUVENIRS does not accept any return of products sent to our address with cash on delivery. We commit to reimburse the Client within 14 days of the resolution communication date according to the Article 12 of Decree-Law nº 24/2014 of 14 February (Portugal), or the next business day after receiving the return product, whichever one that occurs last.

 
 7. INTELLECTUAL PROPERTY

Both the brand "FATIMA SOUVENIRS" as all content and information presented on this website (texts, images, trademarks), are owned by FATIMA SOUVENIRS.COM and their owners, being this way protected by the rules of the law of national and international intellectual property. Any use whatsoever, copying or reproduction of any content as whole or in parts, can only be possible after written express authorization from FATIMA SOUVENIRS.COM.

 8. PRIVACY POLICY

FATIMA SOUVENIRS.COM respects the privacy of all users of its online store and is committed to protect the personal information that each user decides to share. The FATIMA SOUVENIRS.COM online store ensures that all personal data is processed in a correct and lawful manner in accordance with best practices. This site is designed so that the collection and use of your personal data is minimal and does not exceed the original purpose for which it was collected.